A change process is only successful if the management team is actively supporting the change. Your staff must understand the importance of change and why it is needed. This includes clarity in the process, a detailed scope, and clearly defined expected results. “Old wine in new bottles” is unhelpful. A software implementation involves a redefinition of your business. The goal: your current processes are more efficient and flexible which allows for the ability to keep up with constant change in the market and fully support future needs.