From the very first customer contact, you are able to maintain important customer information directly in the ELC database. The CRM module
is fully integrated into our solution. You will no longer have the extra cost of maintaining multiple databases nor will you have to deal with difficult integrations from external CRM systems.
The customer wants a quote? You configure the equipment in our solution and with the press of a button all of this information is presented in Word. The Word quote may have standard text or specifications but you may also add additional customized text, specifications, or drawings. The link to the Word document will remain forever intact within ELC. You can have an instant view of outstanding quote opportunities which includes up to date status changes in quotes. You may not only see this information in ELC but it also exports to excel with the push of a button.
Did you get the order? Then one touch is enough to convert the quote to an order. Then with just one push of a button you can create the purchase order, including all factory options. The PDI work order is just as easy including all the work and parts needed for the work order.
After the delivery of the equipment, ELC will automatically create an appointment for the first service or inspection. There are more tools available to provide better service on sold equipment such as quickly creating a list of models sold in past two years but have not been serviced. ELC’s CRM allows you to track the data that enables you to significantly improve the quality of service for your customers and helps you gain their trust in your company.