You can make a difference by offering excellent service to your customers. This requires access to correct and up to date information. Therefore Dysel has developed EveryWare Service, a field service solution that integrates perfectly with your back office and that provides your technicians always and everywhere the information they need.
Easy and intuitive
EveryWare Service is easy to use with convenient data entry and simple screens that guide the user through the menu in a natural way. Mechanics can quickly and easily check or modify the service history, machine configuration and the parts inventory in their service van. EveryWare Service can be used on smartphones, tablets and laptops and is compatible with the operating system of your choice. Even offline, technicians can continue their work with EveryWare Service. Useful when connection to a mobile network is temporarily unavailable or not allowed at the customer site. When the connection is restored, data is automatically exchanged with the central system. EveryWare Service limits administrative tasks for your technicians to the minimum and eliminates the need for paper work orders and duplicate entry which will prevent errors.
EveryWare Service is of course fully integrated with Dysel 's ERP solution Equipment Life Cycle. Data entered by your technicians is transmitted directly to the central system and visible in the office. On the other hand, your technicians are assured that the data they check on-site, such as service history, machine configuration or customer information is up to date and correct. The power of complete integration and real- time data results in improved customer service, efficient inventory management and lower costs.
EveryWare Service offers you the following advantages:
- Easy and intuitive to use
- Suitable for all devices
- Works always and everywhere, even offline
- Fast and efficient administration
- Complete integration with the central system
- Real-time data
- Direct invoicing
- Efficient inventory management
- Improved customer service
- Lower costs