CRM from start to finish
From the very first customer contact, you are able to maintain important customer information directly in the ELC database. The CRM module is fully integrated into our solution. You will no longer have the extra cost of maintaining multiple databases nor will you have to deal with difficult integrations from external CRM systems.
The customer wants a quote? You configure the equipment in our solution and with the press of a button all of this information is presented in Word. The Word quote may have standard text or specifications but you may also add additional customized text, specifications, or drawings. The link to the Word document will remain forever intact within ELC. You can have an instant view of outstanding quote opportunities which includes up to date status changes in quotes. You may not only see this information in ELC but it also exports to excel with the push of a button.
Did you get the order? Then one touch is enough to convert the quote to an order. Then with just one push of a button you can create the purchase order, including all factory options. The PDI work order is just as easy including all the work and parts needed for the work order.
After the delivery of the equipment, ELC will automatically create an appointment for the first service or inspection. There are more tools available to provide better service on sold equipment such as quickly creating a list of models sold in past two years but have not been serviced. ELC’s CRM allows you to track the data that enables you to significantly improve the quality of service for your customers and helps you gain their trust in your company
Your customers are increasingly demanding and require a continuous high availability of their equipment. This requires a tight schedule and you want to know that the necessary parts are available. Our field service enables you to avoid last minute surprises. ELC shows in one convenient screen all the necessary information so that you are able to provide a solution quickly. Of course it is also possible to implement a total solution for Field Service.
For more information: Field Service
For managing customer maintenance programs, flexibility is essential. With ELC you have the flexibility that is needed to perform maintenance based on hours used or scheduled intervals along with many options on the invoicing and discount method. These are just some of the possibilities.
You can also capture important information such as response times, customer calls, contacts, and contract profit. These are directly accessible from the contract, the work order, or the equipment.
ELC is particularly suitable for complex maintenance schedules, where the system itself calculates what service activities are needed and when they take place. From ELC send your customer an overview. The customer receives a link to a website where they can confirm it has been serviced. Simplicity combined with optimal customer service.
Rental & Leasing
With ELC Rental and Leasing, you’ll have a full understanding of the total cost of ownership and return on your investment at your fingertips. You’ll be able to quickly see detailed statistics and reports for a variety of configurations such as the total fleet, by individual unit, by model, or by category. Leasing options are also available to provide for a variety of leasing agreements. The flexibility in creating various rental rates is endless. Also with ELC’s rental module you always know where your equipment is located and the configuration of the equipment and attachments. Plus a comprehensive transportation module ensures that the equipment is efficiently being delivered and returned.
ELC includes all processes for companies that sell, rent, lease, or maintain material handling equipment.
- Complete configuration of sales proposals including factory and dealer options
- Quotes offered in Word format
- Fully integrated CRM
- A complete field service solution
- Complex Maintenance schedules made simple
- Maintenance planning based on schedule
- Extensive rental and transportation module