Dysel has its own support department with a competent and customer-oriented staff of employees. In case you encounter any problems with our software, our support staff is there for you to quickly help you.
With the Issue Manager developed by Dysel you can ask your questions and inform us about your problems 24 hours a day, 7 days a week. The support department determines the best and quickest way to solve your issues. Urgent issues are picked up immediately, but also for less urgent matters, we guarantee a correct and timely approach.
Some questions can be answered immediately by our support staff. They have extensive knowledge of our software solutions and can help you in many cases. If your question or problem is more complex, it is forwarded to a colleague with the right expertise.
Service Level Agreement
Dysel’s Service Level Agreement (SLA) clearly defines all agreements regarding support. This way you know exactly what we can do for you. Important for you to know: support at Dysel never stops before you are completely satisfied. Does the software not work the way you want it to? We learn you how to better make use of the software, we assist in optimizing your business processes or we change the software functionality.