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Blog ERP support: 4 benefits of a support site

24/04/2020 - Wilbert Schreurs

From time to time you have questions about how to use your ERP system and you want those questions to be answered as quickly as possible. However, it is best not to pick up the phone or send an email, but to submit a ticket in an online support environment. 1. You will be helped faster Tickets submitted through a support site are picked up faster than questions by email or phone. With a ticket, the support desk immediately sees to which customer the ticket is related, which version of the software, a description of the problem, possibly clarified with screenshots or attachments. As a result, the question can be answered immediately or be assigned to the right specialist. No emails back and forth to get information complete or telephone...

5 benefits of a support portal

13/12/2019 - Wilbert Schreurs

A support portal is an effective tool in helping you offer your customers the top quality support that they expect from you. If you use it as an additional channel next to the existing ways of providing support, there are major benefits for both your customers and your organization. 1. You give...

This is how you provide excellent customer support

05/04/2019 - Wilbert Schreurs

As a support consultant, I help customers every day by answering their questions and solving their problems. From the moment the customer submits an issue until after resolving the issue, there are a few things I pay attention to, to offer the best possible support. I make sure I completely...

The levels of ERP software support

13/04/2018 - Wilbert Schreurs

If you have questions or problems with the ERP system in your organization, you want to be helped quickly and adequately. After all, you do not want to be obstructed or delayed in your daily activities. Fortunately, there is always someone who can help you. You can resolve more yourself than you...


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